Our privacy policy is our way our letting you know what information we are collecting when you use our website, how we use use that information, and how we intend to protect that information in the future.
What we hope will be the primary take-away from this document is that we are not in the business of buying or selling anyone’s personal information. We do not sell customer information to advertisers, or any other person or entity. Similarly we do not buy customer information for the purposes of marketing.
What information we are collecting:
(a) When you access our website we may be collecting and storing information such as your IP address, your approximate location (like your suburb), and other information about your browser. We consider this type of information to be about ‘how’ you are accessing our website.
(b) When you place an order with us or have an enquiry, we collect information such as your name, address, contact details, and preferred payment methods, as well as any other information you provide to us. We consider this type of information to be ‘customer supplied information’.
What we are doing with your information:
(a) When we collect information about ‘how’ you are accessing our website to make sure that people have a positive experience on our website. The information may be used to determine if images are appearing correctly or if people from other countries are being mistakenly directed to our website. We also use this information to determine if people are trying to exploit, attack, or steal information from our website.
(b) When you supply information it is almost always so that we can help you in some way. We use information such as your name and address to contact you in relation to enquiries, to help you access our services, to advise you of changes to our products or services, or to supply you with products and services. At no time will we provide information to advertisers, or sell your information to third parties.
(c) This information is stored in a secure manner by our web server and is not accessible to anyone outside of our Company. Information we collect about ‘how’ you are accessing our website is kept and deleted in the course of the maintenance of our log files. Information you supply to us directly is kept in perpetuity, this enables you to log-in, view and download copies of invoices, re-order products, access information such as product manuals and quick-start guides.
You control your information:
If you are worried about any information we might have collected about you, we are happy to delete that information at your request. This includes any information you have supplied such as name, address, phone number, payment methods, or any other information we have on file.
Credit Cards:
We do not store credit card details at any time. Credit card numbers and associated details are collected directly by our payment providers (eg PayPal, Square, our Bank) and never kept on file, in our offices, or on our webservers.
In order to assess how our website is received by our customers we intend to use Google Analytics, who can also help us understand how our customers use our website. See how Google uses your personal information. You may receive a different version of our website each time we welcome you, or you may receive a different version of our website than another person. These different versions all provide the same products, and services, at the same price.
Changes to our privacy policy
We may make changes to this policy from time to time in order to reflect changes in our practices, as required by law, or for other operational reasons.
If you have any questions please do not hesitate to contact us.